This article covers several examples of good and bad customer experiences. Some tips are proposed through 3 actions basic actions for brands and advertiser: Things to Keep, Start and Stop doing.
Entries Tagged as 'Customer Support'
Do advertiser, consumer and brands speak the same language?
April 30th, 2009 · No Comments
Tags: Customer Support · Luxury industry · Selective retail
The tailor-made solution for your administrative tasks: Insinger de Beaufort - Private banking & exclusive services
December 3rd, 2008 · No Comments
This article illustrates how a bank can provide their clients with a very simple, effective and powerful service: The Shoe Box.
Tags: Banking · CRM · Customer Support · Customization
On-line avatars to help you: Ikea, Synthravels, Weblin and others…
October 2nd, 2008 · 1 Comment
This article covers different initiatives related to on-line customers service: Ikea, Weblin and others…
Tags: Customer Support
A bit of fun…with helpline services!
September 9th, 2008 · No Comments
Even if this video is in French, it illustrates very well the disappointment we have all experienced with automatic helpline instructions.
Tags: Customer Support
How does look like purchasing wine on-line? Chateauonline vs Lavinia
August 28th, 2008 · 3 Comments
An article on the way Chateauonline and Lavinia (2 on-line wine sellers) are adopting a different approach to deal with their customers
Tags: CRM · Customer Support · E-commerce
