Customer Centric

360° MARKETING - FROM THEORY TO PRACTICE - GET EXAMPLES AND TIPS !

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360° Marketing Trends for 2010: Dior, Etam, Coca Cola, Lufthansa, Foursquare, Sephora, Body Shop

February 28th, 2010 · 4 Comments

This posts highlights some 360° Marketing Trends for 2010. 5 directions are illustrated by concrete examples from Coca Cola, Sephora, Body Shop, Dior and other brands. It gives some tips on how better connecting on-line and off-line brand’s initiatives.

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Tags: 360° Marketing · Consumer goods · Customization · E-commerce · Fashion · Luxury industry · Selective retail · Social media

Innovative merchandising: How to better engage with consumers On and Off line? Nike, Lego, Hublot, Doritos, Carrefour

August 27th, 2009 · 1 Comment

This post gives some examples on innovative merchandising trends: website navigation, augmented reality, dynamic shopping window… Lego, Nike, Doritos and Carrefour are illustrating new directions.

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Tags: Buzz marketing · Consumer goods · Customization · Luxury industry · Selective retail

Do advertiser, consumer and brands speak the same language?

April 30th, 2009 · No Comments

This article covers several examples of good and bad customer experiences. Some tips are proposed through 3 actions basic actions for brands and advertiser: Things to Keep, Start and Stop doing.

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Tags: Customer Support · Luxury industry · Selective retail

Innovative ways to sell luxury & fashion brands during the economic crisis - Bulgari, Marc Jacobs, Gucci & Co

January 29th, 2009 · 2 Comments

This article covers different initiatives done by luxury and fashion brands to stay tuned with their clients within the economic downturn.

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Tags: Buzz marketing · Fashion · Luxury industry · Selective retail