Customer Centric

360° MARKETING - FROM THEORY TO PRACTICE - GET EXAMPLES AND TIPS !

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Luxury brands and 360 Marketing Strategy: 8 Tips from Gucci, Dolce & Gabbana, Ferrari, Thierry Mugler, Nespresso

September 30th, 2009 · 1 Comment

This article goes through concrete examples and tips in order to build bridges between Online and Offline activities. A specific focus is made on luxury brands: Gucci, Ferrari, Dolce & Gabbana, Nespresso, Thierry Mugler.

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Tags: 360° Marketing · Fashion · Luxury industry · Social media

Innovative merchandising: How to better engage with consumers On and Off line? Nike, Lego, Hublot, Doritos, Carrefour

August 27th, 2009 · 1 Comment

This post gives some examples on innovative merchandising trends: website navigation, augmented reality, dynamic shopping window… Lego, Nike, Doritos and Carrefour are illustrating new directions.

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Tags: Buzz marketing · Consumer goods · Customization · Luxury industry · Selective retail

Do advertiser, consumer and brands speak the same language?

April 30th, 2009 · No Comments

This article covers several examples of good and bad customer experiences. Some tips are proposed through 3 actions basic actions for brands and advertiser: Things to Keep, Start and Stop doing.

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Tags: Customer Support · Luxury industry · Selective retail

How do some luxury brands explain their DNA to consumers?

September 26th, 2008 · 5 Comments

Analysis of brand building strategies from 3 luxury brands: Jaeger-Lecoultre, Ruinart and Kiehls.

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Tags: Luxury industry · Selective retail

Finally I met somebody who is listening to me? Hublot, Omega. Episode 2

September 17th, 2008 · No Comments

Consumer experience of visiting a luxury retail outlet. The consumer experience and some marketing & commercial Pros & Cons are detailed.

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Tags: Luxury industry · Selective retail